Register Your Return
Click here to start your return with our return partner, ZigZag.
You will be subjected to ZigZag’s T&C’s and Privacy Policy.
2. Post Your Return
Proceed through to the portal and you’ll be given the option to choose a carrier to fulfil your return.
If posting, remember to ask for a receipt for proof of postage.
3. We'll Do The Rest
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
Returns Policy FAQs
What is your returns policy?
Our returns policy is simple! If you are not completely satisfied with your Biossance purchase, you are able to return it for a refund within 30 days from ship date. We are unable to accommodate exchanges at this time. Please note, e-gift cards, gift sets and accessories are final sale and not returnable.
If you receive a damaged, faulty or incorrect item, please contact our customer service team through My Account who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.
How do I start a return?
Can I return a product if I no longer want it?
We want all of our customers to enjoy their products, so if you’re not happy with your order you can send it back to us. We accept returns for all orders, provided they are in pristine condition. This means they’re unopened, unused and any seals are intact. If you receive a damaged, faulty or incorrect item Click here to start your return.
What happens once my item is returned?
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
When will I receive my refund?
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it's on its way! If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account.